Support Center

Getting Started

Once you have registered and verified your account all you need to do is follow these five simple steps:

1. Enter the amount you wish to send and your reason for sending the money

2. Confirm your personal details

3. Enter your recipients' details (full name, address, country and bank details*)

4. Confirms all the details

5. Follow the instructions in step 5 to fund your payment by domestic bank transfer

Once you have completed that process, we will take care of the rest.

*Banking details will vary depending on the recipients country Learn More

Financial institutions often obscure the actual cost of sending money. Here at Instant Global Payments, we believe in full transparency. So to truly compare the cost of different providers there are two things you need to consider:

  1. The exchange rate margin

  2. The fixed fee; and

The exchange rate margin may sound complex, but in fact, it is really simple, think of it as similar to the markup any shop applies to the items it sells. Just as a fresh food grocer buys apples cheaper than it sells them, banks buy currencies cheaper than it sells them. The difference between what the bank buys it for and what the bank sells it for is known as the 'exchange rate margin'. Banks usually apply a margin of 4-6%, so for every $10,000 you send they make around $400-$600; without most people even noticing. Banks often try to obscure how much they make on these transactions, but we are completely transparent. We will apply an exchange rate margin of 0.6% for anyone that opens an account and as low as 0.3% for our large clients!

The fixed fee is the cost you will most commonly see advertised. Banks fixed fee usually ranges from $20 to $30. Banks charge this fee to cover the cost they are charged by network providers (SWIFT, SEPA etc.) for sending your money. The actual network charges range from $1-$32(AUD) depending on the money's destination country, however financial institutions charge the upper end of this to cover themselves in the worst case scenario. We will only ever charge you the minimum $1(AUD) fixed fee per transaction and add the extra fee if we need to.

The required information for a bank transfer changes depending on the recipients country. Our systems will dynamically adapt to the information you enter and tell you what is needed.

The word 'Instant' in Instant Global Payments comes from our ability to convert currencies in only a couple of minutes. Our system is a vast improvement on the slow and expensive processes traditional banks use to convert currencies. As illustrated in the diagram below the most time-consuming part is the domestic bank transfer either side of the currency conversion. Due to the delays of the sender and recipient banks, the usual transfer time is 48 hours*.

*This is only an estimate based on prior transfers, should be used only as a guide and may be extended by either bank's additional delays.

Last updated: April 21, 2018

We allow you to send money to all countries. Although, we have a legal obligation not to send money to sanction countries; therefore Crimea, Cuba, Iran, Libya, North Korea, South Sudan, Sudan and Syria are excluded.

Popular currencies:

  • EUR | Euro
  • USD | United States Dollar
  • GBP | Great British Pound
  • SGD | Singapore Dollar
  • CNY | Chinese Yuan
  • NZD | New Zealand Dollar
  • CAD | Canadian Dollar
  • SEK | Swedish Krona
  • HKD | Hong Kong Dollar
  • JPY | Japanese Yen
  • TBH | Thai Baht

Other currencies:

  • AED | UAE Dirham
  • BGN | Bulgarian Lev
  • CHF | Swiss Franc
  • CZK | Czech Koruna
  • DKK | Danish Krone
  • HUF | Hungarian Forint
  • ILS | Israeli New Shekel
  • MXN | Mexican Peso
  • NOK | Norwegian Krone
  • PLN | Polish Zloty
  • QAR | Qatari Riyal
  • RON | Romanian Leu
  • RUB | Russian Ruble
  • SAR | Saudi Arabian Riyal
  • TRY | Turkish Lira
  • ZAR | South African Rand

The amount you can send is displayed on each users dashboard. By default, once you fill out your profile, you will be able to send at least $600,000 per annum. To increase this limit you will need to upgrade plans. Once you upgrade your plan, our compliance team will contact you find out your reasons for sending money, increase your limit and see how we can best help you.

We operate with a lean business structure that leverages technology to reduce expenses, increase market efficiency and offer everyone a better deal. Due to being a purely online based entity we are able to avoid the exorbitant expenses that traditional banks pay to maintain their numerous branches and large office spaces.

Account Verification

Just as a bank must verify your identity when you open a bank account, we must verify your identity when you send money internationally. We must do so to comply with legal regulations that were designed to mitigate the risk of money laundering and terrorist financing.

We apologize if verifying your identity is an inconvenience.

Once you fill out your profile, your information will be instantly verified against government databases.

Simply create an account and fill out the 'My Profile' section. It will walk you through it every step of the way.

To verify your account you will need a valid Australian issued passport or licence. If you do not have either of these but would still like to use our service, please contact:


Your fund transfers are managed with the utmost care and are completely compliant with international regulations.


AUSTRAC (Account number: 100559458)

Financial Ombudsman Service (ID: 40548)

ASIC (ACN: 620 054 882)

Last updated: December 1, 2017

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the website (the “Service”) operated by Instant Global Payments (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and
compliance with these Terms. These Terms apply to all visitors, users and
others who access or use the Service.

We provide software that may be accessed through our website or on other applications.
By accessing or using the Service you agree to be bound by these Terms. If you
disagree with any part of the terms then you may not access the Service.

Our Services also enable synchronisation of your information and data across multiple devices and it is implicit in your use of our Services that you grant us a licence to distribute copy, store, cache and transmit your information and data.

Our Fees

We offer a $1 AUD transfer fee which may change with at least 30 days notice to all registered users. You must pay any fees that is payable to us in full and in a timely manner along with all applicable taxes.

We may collect any fees owed to us by using any payment method you have filed with us or by engaging legal counsel or a collection agency to assist us recover that debt.


When you create an account with us, you must provide us information that is
accurate, complete, and current at all times. Failure to do so constitutes a
breach of the Terms, which may result in immediate termination of your account
on our Service.

You are responsible for safeguarding the password that you use to access the
Service and for any activities or actions under your password, whether your
password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us
immediately upon becoming aware of any breach of security or unauthorized use
of your account.

We may exercise our discretion to alter, suspend, terminate or restrict our Services or a particular user’s use of our Services (“Service Restriction”).

Use Of Our Services

Subject to our Terms, you are granted a non-exclusive, limited and revocable licence to use the Services.

To use our system, you agree that you :-

a) are 18 years old or older;

b) are capable of entering into a legally binding agreement; and

c) not acting on behalf of an undisclosed principal or a third party beneficiary (if acting as an individual and operating an individual account).

Before you are entitled to use the Services we are required to perform mandatory customer identity verification and you may be asked for photographic or other documentary evidence of identity (such as a copy of your passport or corporate registration) to assist in that identification process.

We reserve the right to access various government and private databases in order to verify your information and the identity of any recipient, and we reserve the right to refuse to accept any new user or any transaction at its sole discretion and without any obligation to explain, justify or review our decisions.

Prohibited Use

Our Services may only be used for legal and legitimate transactions and purposes.

You must not:

a) create a new account to use our Services after we have terminated your Account due to your breach of our Terms;

b) act in any way that violates our Terms.

No Guarantee

Our Services are provided on an “as is” and “as available” basis.

Your use of our Services is at your sole risk and you agree that we are not liable for how you manage your Account or how you elect to use our Services or the outcomes that result.

Any information provided on the Services is intended to assist you and that information is not, nor is it intended to be, a substitute for legal, financial or other professional advice.

We do not warrant, nor give you any guarantee or representation that:

a) our Services or any information or other material accessible through our Services will be uninterrupted, timely, reliable, secure, error-free or is free of any virus, worm, trojan horse or other harmful component;

b) there will be any operational stability, availability or continuation of our Services;

c) any message, email, notice, post, answer or transmission of information will be successfully delivered or displayed; or

d) there will be any continuation of the agreement formed under the our Terms.

Limited Liability

To the maximum extent permitted by applicable law, Instant Global Payments disclaims all warranties, either express or implied, including but not limited to:

a) uninterrupted or continuous availability of our Services; and

b) implied warranties of merchantability, fitness for a particular purpose with respect to our Services under the our Terms.

Under no circumstances (including but not limited to any act or omission on the part of us) will we be liable for any indirect, incidental or, special and/or consequential damage or loss of profits, goodwill or reputation including, without limitation, damages arising out of an action under contract, negligence or any other theory or for any loss or consequential loss including any business profits, business information, business reputation, business opportunity, goodwill or any business interruption or other pecuniary loss or any incidental damages, punitive damages or exemplary damages whatsoever that result from your use of the Services or your inability to use or access the Services (“Damages”).

Instant Global Payments has no liability for any Force Majeure Event.

Certain laws may not allow the exclusion of some conditions and warranties in which case some of the above exclusions may not apply to you.

Nothing in this Agreement limits or excludes our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, and any other liability that cannot be excluded or limited by law.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are
not owned or controlled by Instant Global Payments.

Instant Global Payments has no control over, and assumes no responsibility
for, the content, privacy policies, or practices of any third party web sites
or services. You further acknowledge and agree that Instant Global Payments
shall not be responsible or liable, directly or indirectly, for any damage or
loss caused or alleged to be caused by or in connection with use of or
reliance on any such content, goods or services available on or through any
such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies
of any third-party web sites or services that you visit.


We may terminate or suspend access to our Service immediately, without prior
notice or liability, for any reason whatsoever, including without limitation
if you breach the Terms.

All provisions of the Terms which by their nature should survive termination
shall survive termination, including, without limitation, ownership
provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or
liability, for any reason whatsoever, including without limitation if you
breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you
wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination
shall survive termination, including, without limitation, ownership
provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of
Victoria, Australia, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be
considered a waiver of those rights. If any provision of these Terms is held
to be invalid or unenforceable by a court, the remaining provisions of these
Terms will remain in effect. These Terms constitute the entire agreement
between us regarding our Service, and supersede and replace any prior
agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms
at any time. If a revision is material we will try to provide at least 30 days
notice prior to any new terms taking effect. What constitutes a material
change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become
effective, you agree to be bound by the revised terms. If you do not agree to
the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.
Instant Global Payments
Level 3/50 Market St
Melbourne VIC, 3185

Last updated: May 1, 2018


Instant Global Payments takes your Privacy seriously. This privacy document applies to the Site and is effective as of 1st May 2018.

Instant Global Payments respects your rights to privacy and is bound by the 1988 Privacy Act of Australia. For more information on the act, please visit

Instant Global Payments is fully committed to protecting our customers' privacy and security. Please review the following document to ensure you fully understand what information we collect about you and with whom we share it. You should read this document in its entirety. It should also be noted we may amend the content of this document at any time by posting a revised version on our website.

Instant Global Payments provides the following information to explain what personal information we collect about you, with whom we share it, and how you can direct us not to share certain information with certain parties. "Personal Information" refers to the meaning given to it under the relevant acts in your region. You should read this document in its entirety.

Instant Global Payments collects information by lawful and fair means only.


Instant Global Payments is required to collect various types of information. This includes your name, address, email address, and telephone number.

We may also collect certain sensitive information from you including your bank account number, date of birth, passport number and drivers licence number. Information about your usage of the Instant Global Payments service, including your transaction history, and how and to whom you use the Instant Global Payments service to send or receive money;

In order to use Instant Global Payments, we also request certain third party information. This includes the recipients full name, physical address, email address and phone number, their bank account and routing number.

If Instant Global Payments is unable to collect the above information then we may be unable to provide you with our service.

Instant Global Payments collects this information in various ways, including but not limited to conversations held over the phone by you and Instant Global Payments staff members.

We also collect information through your use of the Instant Global Payments website when you submit a payment, when you send information in emails or correspond with Instant Global Payments.

Instant Global Payments collects information from third parties such as verification services and credit reporting agencies and information about the hardware and software you use when accessing the Instant Global Payments service, your IP address, the pages you access on this website, and other websites that you visit prior to accessing Instant Global Payments.

We may also use "cookies" to track your use of this website. A cookie is a small data file that we may place on your computer to identify you when you return to the website. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of the Service. The information we store in the cookie is not Personal Information but a number that we generate and could not be used to lookup a user's Personal Information without the proprietary Instant Global Payments system. Should you wish to opt-out of digital advertising or remarketing, please follow the applicable links: BingGoogle and Facebook.

Instant Global Payments is required to collect certain personal information under the following acts;

• The AML/CTF Act 2006 in Australia

• The 2007 Money Laundering Regulations

We are required to collect personal information in order to:

• To provide services and products to you and undertake associated business processes and functions

• To verify your identity and comply with legal obligations under the relevant anti-money laundering acts dependent on your jurisdiction.

• To collect payment for your use of the website and the services provided

• To troubleshoot problems with the website and the services provided

• To detect and prevent fraud and other illegal use of the website and the services provided

• To send you marketing notices, service updates, and promotional offers

• For administration, planning and account management

• To develop, monitor and improve services

• Any other purpose disclosed to you at the time of information collection


Instant Global Payments will not sell or lease the information we collect to third parties for their promotional purposes unless we receive your permission to do so. Nevertheless, we may share personal information about you as follows:

• To entities or service providers under contract with Instant Global Payments for the purposes of conducting our business and providing our services to you. This includes; transaction processing, fraud prevention and professional advisors such as solicitors, business advisors and consultants. Entities we partner with to offer additional products and services, but only when you elect to receive information about those additional products and services.

• In the event of the sale, acquisition or merger of some or all of our assets, your personal information might be a part of the transferred assets. We shall notify you in the event of such an occurrence by placing a notice on our website.

• Law enforcement and government officials, but only in connection with a formal request, subpoena, court order, or similar legal procedure, as well as circumstances where we believe in good faith that disclosure is necessary to comply with the law, report suspected illegal activity, or investigate violations of our User Agreement. This is in order to satisfy our obligations under the relevant AML/CFT Laws.

• As may be required under any other law


Instant Global Payments is required to hold customer information for a period of 7 years. Should you wish to close your account we will remove access to your Instant Global Payments account. However, all information relating to your payments including but not limited to;

• Your name, address, date of birth and other relevant personal information.

• The amount you paid and the amount that was received by the beneficiary

• The details of the recipient bank account.

• The details of the recipient bank account.

Options to access, modify or update your personal information saved to the Instant Global Payments website can be found by logging into your account and changing your preferences or in the instances where personal information cannot modified or amended by you by contacting Instant Global Payments to request changes you may deem necessary.

Instant Global Payments will take reasonable steps to ensure that all information we hold on your file is up to date, complete and accurate, this is in order to minimise the possibility that you are contactable and appropriate information is used to make a decision about you. However, please note that Instant Global Payments is in no way responsible for information that is not updated on your account and as such advises all customers that they routinely check that the information provided on their account is correct.


An Instant Global Payments customer may restrict the sharing of their personal information as follows: If, after giving Instant Global Payments your permission to share your personal information with third parties, with whom we deem it necessary to provide our jointly offered services, you later decide that you no longer want us to share such information, you can email or telephone +617 3067 8911. It should be noted that a request to restrict or modify the use of your information may result in you no longer being able to use our services.


You are entitled to request all personal information held by Instant Global Payments at any given time. To do so you need to contact Instant Global Payments directly via support request or email. Where you are entitled to that information Instant Global Payments will ensure it is provided in the manner you requested it. If it is not practical or probable to do so, Instant Global Payments will provide the information in another suitable form such as via email or post.

There may be circumstances that mean that information cannot be released to you. For example these circumstances may include:

• The information may impact the privacy of another individual

• The information is commercially sensitive evaluative information

• The information is subject to solicitor-client privilege

• Instant Global Payments is prohibited by law from providing you with access

• The disclosure could be expected to threaten the safety, physical or mental health or life of an individual.

If Instant Global Payments decides that it cannot provide you with certain information it will outline the reasons for its decision in writing and the mechanisms available to complain about the refusal


Instant Global Payments takes all reasonable steps to maintain the security of your personal information. We have a range of safeguards to protect this information. Instant Global Payments uses the highest level of online security available to protect the information you submit to us through the Instant Global Payments website. We have put in place SSL [Secure Socket Layer] encryption technology to protect your sensitive information transmitted from the Instant Global Payments website. We also require a username and password from each user who wishes to access the information held in their Instant Global Payments account and other areas on the Instant Global Payments website. All forms of personal information are kept online on your account.


Any dispute or complaint in connection with the Instant Global Payments terms of use or the Instant Global Payments privacy policy can be dealt with by contacting

• Address: Instant Global Payments Level 3, 155 Queen St Brisbane QLD 4000

• Phone : +617 3067 8911

• Email :


This policy is available on the Instant Global Payments website. Instant Global Payments retains the right to change this privacy policy from time to time. All updated versions of this policy will be posted and kept up to date on the website.

Last updated: December 1, 2017

This Cookie Policy explains these technologies, including cookies, local storage, pixels, web beacons, and flash cookies, and how you can control them. In this policy, we will refer to all these technologies as “Cookies”.

We hope that this Cookie Policy helps you understand, and feel more confident about, our use of Cookies. If you have any further queries or requests, please contact us at

By using the Site, you agree that we can use these Cookies as described in this Cookie Policy. We may change this Cookie Policy at any time. Please take a look at the Last Updated date at the start of this policy to see when this Cookie Policy was last updated. Any changes in this Cookie Policy will become effective when we make the revised Cookie Policy available on or through the Site.


Cookies and other tracking technologies (such as browser cookies and local storage, pixel beacons, and Adobe Flash technology including cookies) are comprised of small bits of data or code that often include a de-identified or anonymous unique identifier. Websites, apps and other services send this data to your browser (on your computer or mobile device) when you first request a web page and then store the data on your computer so that such websites, apps and other services can access information when you make subsequent requests for pages from that service. They are widely used in order to make websites work, or work in a better, more efficient way. For example, they can recognize you and remember important information that will make your use of a website more convenient (e.g., by remembering your user preferences).


We use a variety of different types of Cookies on our Sites. Different Cookies have different specific purposes but in general they are all used so that we can improve your experience in using our Sites and interacting with us. Some of the purposes of different Cookies we use are described below.

(A) Some Cookies are essential to the Site in order to facilitate our log-in process and enable you to move around it and to use its features. Without these Cookies, we may not be able to provide certain services or features, and the Site will not perform as smoothly for you as we would like.

(B) We may use Cookies to allow us to remember the choices you make while browsing the Site, and to provide enhanced and more personalized content and features, such as customizing a certain webpage, providing relevant advertising or editorial content, remembering if we have asked you to participate in a promotion and for other services you request, like watching a video or commenting on a blog.

(C) We may use Cookies to receive and record information about your computer, device, and browser, potentially including your IP address, browser type, and other software or hardware information. If you access the Site from a mobile or other device, we may collect a unique device identifier assigned to that device (“UDID”), geolocation data, or other transactional information for that device.

(D) We and our service providers and advertisers may use analytics Cookies, which are sometimes called performance cookies, to collect information about your use of the Site and enable us to improve the way it works. Analytics Cookies collect information about how you use the Site, for instance, which pages you go to most. The information allows us to see the overall patterns of usage on the Site, help us record any difficulties you have with the Site and show us whether our advertising is effective or not.

(E) We and our service providers and advertisers may use advertising Cookies to deliver ads that we believe are more relevant to you and your interests. For example, we may use targeting or advertising Cookies to limit the number of times you see the same ad on our Site, to help measure the effectiveness of our advertising campaigns as well as to customize the advertising and content you receive on our Site.

(F) Social plug-in tracking Cookies can be used to track both members and non-members of social networks for additional purposes such as behavioural advertising, analytics, and market research.

We aggregate information received from the various Cookies placed on your browser by our connected network of sites. We may also link our anonymous Cookie ID’s with the anonymous Cookie ID’s used by third parties, including some of our service providers. This improves our ability to provide you with more relevant editorial and advertising content based on your activity across our connected network.

All information derived from these Cookies may be combined with other information acquired from third parties, and we may share this information with other organizations, such as advertisers, provided it is anonymised. For more information relating to this see our Data Usage Policy and our Privacy Policy.


Most browsers are initially set to accept cookies, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Some browsers may include setting that restrict cookies to “websites that you visit”. Be aware that at times, before taking you to a page in our network which you have requested to visit, we may momentarily redirect your browser to another of our network sites to place a Cookie onto your browser. This is done to enhance your experience across our connected network of sites and to improve our ability to provide you with more relevant editorial and advertising content based on your activity across our connected network. Such local redirects may be included as “websites that you visit”. Users can manage the use of Flash technologies, with the Flash management tools available at Adobe’s website. Please note that by blocking any or all cookies you may not have access to certain features, content or personalization available through the Company Services.

Last updated: December 1, 2017

As with any fintech company, there is a risk that Instant Global Payment’s services being used to launder money and finance terrorism. Australian law and applicable local laws, requires us to put training, processes and systems in place to identify, manage and mitigate this risk. We do this to protect Australia and to comply with relevant law. Failure to do so may result in social harm, significant penalties, including legal and regulatory action.

Our AML/CTF policy

Sets out how the we comply with its legislative obligations, and

Applies to all employees.

Money laundering is the process of hiding or disguising the source of illegally obtained (“dirty”) funds to make them appear legitimate (“clean”), e.g. by filtering them through the financial system.

Money laundering

Money laundering is the process of hiding or disguising the source of illegally obtained (“dirty”) funds to make them appear legitimate (“clean”), e.g. by filtering them through the financial system.

Money laundering reduces the risk of detection and confiscation by authorities.

Terrorism financing

Terrorism financing differs from money laundering in 3 main ways:

1) Its primary purpose is to disguise the ultimate use of the funds, as opposed to their origin

2) It can involve relatively small sums of money, which can have a huge impact in terms of death, destruction and disruption, and

3) Although terrorists may finance their activities through crime, legitimate funds can also be misappropriated to finance terrorism.

Customer identification

The AML/CTF Act provides a list of ‘designated services’, such as opening an account or making a transfer. Before receiving any of these designated services, customers will be required to provide proof of identity or similar documentation. Instant Global Payments collects and verifies this information.

Sanctions Policy

Instant Global Payments is prohibited from transacting with individuals, companies and countries that are on prescribed Sanctions lists. We therefore screen against United Nations sanctions lists as part of our Customer identification process.


Money laundering and terrorism financing (ML/TF) are sometimes detected because a customer acts or behaves in a suspicious way. For a ‘suspicion’ to be valid, we must have reasonable grounds to believe ML/TF activity may be occurring. To support this, employees receive training in identifying and reporting suspicious matters.

Our key AML/CTF principles

1) Comply with AML/CTF legislation in the countries we operate in,

2) Strive to fulfil international standards as detailed in the recommendations of the Financial Action Task Force (FATF),

3) Work in conjunction with the Australian Government and the governments of the countries we operate in, and support their objectives in relation to the prevention, detection and control of ML/TF,

4) Maintain and comply with an AML/CTF program, as required by Australian AML/CTF legislation.

Policy roles and responsibilities

Instant Global Payments Executive Management has continuous oversight of our AML/CTF policy and procedures. All permanent and temporary employees must comply with these, attend training specific to their role, and report suspicious matters or behaviours. We have an AML/CTF Officer, responsible for monitoring the status and effectiveness of the Group’s AML/CTF risk management and compliance and reporting it to our Executive team.

Our AML/CTF program

The design and implementation of the program was tailored to our ML/TF risk profile, applying specific systems and controls, including:

1) ML/TF risk assessment,

2) Employee training,

3) Employee and customer due diligence, and

4) Transaction monitoring.

Monitoring and reporting

We also report the following information to AUSTRAC, Australia’s AML/CTF regulator:

1) Electronic transfers of funds into or out of Australia,

2) Any transactions or other activities regarded as suspicious.

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